Top Buyer FAQs

Q: Why am I being asked for credit card information when I first make a bid?
A: We require this information for our verification process so that only qualified buyers are able to participate in the bidding process.
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Q: Why does an auction's closing time get extended when a last minute bid is made?
A: By allowing buyers time to respond to bids close to auction close, we prevent an auction "sniper" from "stealing" an auction from a legitimate buyer Our auctions automatically extend three minutes with any bid that is made in the final three minutes. The auction time will continue to extend until a three-minute period goes by without any additional bids.
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Q: How soon is payment due after you win an auction and how can I pay?
A: Payment is due within 48 hours (2 business days) after receiving the congratulatory email notifying you as the winner. The email will include the total cost of your transaction. You can pay using a credit card, PayPal and wire transfers for products that will be shipped within the U.S. We only accept payments made via wire transfer for users whose contact or shipping address is outside the U.S.
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Q: What is a Buyer's Premium?
A: A Buyer's Premium is a standard auctioneering fee that helps cover the costs of sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection. Unless otherwise stated, our standard Buyer's Premium is 5% of the final bid price.
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Q: Is there a penalty if I don't make my payment on time?
A: There is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $200 whichever is greater.
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Q: Can I arrange my own shipping?
A: Unless otherwise specified in the auction, buyers cannot arrange their own shipping. For many of our sellers, anonymity is very important. If we disclosed a seller's shipping address information or other contact information that anonymity would be jeopardized. Additionally, sellers require us to rapidly complete transactions and we can only do so by managing the entire fulfillment process.
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Q: How is shipping handled?
A: All shipments are handled via third party logistic companies, which include all verification of the shipping data, insurance, and personalized service from these carriers. Please keep in mind, there is no direct correlation for the price of the goods and the shipping charge.
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Q: What is your shipping quote based on?
A: All shipping quotes are estimates only based on ground service delivery with no guarantees from the carriers for delivery time. Please note that actual shipping costs may vary due to additional accessorial shipping charges that may apply such as with residential deliveries and deliveries to locations without a loading dock. Delivery time is based on the distance between the pick up point to the delivery location.
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Q: Do I get a chance to inspect what I've purchased?
A: Unless the auction states "as is", all buyers have 48 hours (two business days) to inspect their goods.
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Q: What if I receive damaged, missing, or the wrong products?
A: All our buyers must abide by, and agree to, Liquidation.com's dispute process, agreeing to complete and submit a dispute form within two days of shipment receipt. Also buyers must provide appropriate back up information including samples or digital pictures within an appropriate time frame.
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Q: Why am I unable to use my credit card or Pay Pal for transactions over $5,000?
A: It is Liquidation.com's policy to accept credit card and Pay Pal payments for transactions with a grand total of up to $5,000. If your transaction is above $5000, you are welcome to send us a wire transfer (instructions will be emailed to you if you are the winning bidder), or you may want to consider registering for ACH for future transactions. ACH will allow you to pay Liquidation.com directly through your checking account once you log into the "My Account" section of the Liquidation.com web site.
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