Seller Help

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Here are answers to some of the most commonly asked questions about selling surplus assets on Liquidation.com. For more detailed information about our seller services, please visit our corporate site at www.liquidityservicesinc.com or contact our Sales Department at 800-310-4604 x5500.

Introduction

• Who sells on Liquidation.com?
• What types of merchandise do you offer?
• How can I become a seller on Liquidation.com?
• What other services do you offer?

Registration

• How do I register?
• Why do I need to register?
• How do I change my user ID?
• What do I do if I forget my user ID and/or password?

Submitting Assets

• How do I submit items for sale?
• What is the minimum quantity or amount for a sale?
• Is there a minimum price or reserve I can set on my auctions?
• What information do you require to post my auction?
• What is an Asset Sales Plan?
• What is an Asset Sales Agreement (ASA)?
• What services does Liquidation.com provide to sellers?
• Do you offer warehousing services?

Payment

• How and when will I get paid?
• How do I check the status of the buyer's payment?
• How secure is your payment system?
• What happens if the winning bidder doesn't pay?
• What measures do you take to ensure that buyers pay for auctions?

Shipping

• Who is responsible for shipping and shipping costs?
• Who is responsible for booking the shipment of my merchandise?
• What happens if a dispute is filed against my merchandise?

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Who sells on Liquidation.com?

• Retailers
• Manufacturers
• Distributors
• Public Sector Agencies
• Wholesalers
• Financial Institutions
• Reverse Logistic Companies
• Depot Repair Companies

What types of merchandise do you offer?

We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our product categories include electronics, clothing & accessories, jewelry, hardware, computers, industrial equipment, vehicles, and more.

How can I become a seller on Liquidation.com?

• Step 1: Register - Registering as a seller on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
• Step 2: Submit Assets - Use the Submit Assets tool to provide information regarding your assets for sale. Once we have received this information and you have signed a sales agreement, a sales executive will recommend the proper lot size and merchandising for your assets.
• Step 3: Contact a Sales Executive - If you would like to receive more information about our processes, contact us.
• Step 4: Monitor Transactions - View transactions, change your profile, set up saved search agents, add auctions to your watchlist, and more in the My Account section.
• Step 5: Ship Assets - Once the B2B auction has closed, the seller will prepare and ship the assets to the buyer using our shipping and logistics service.

What other services do you offer?

Customized solutions for large volume sellers

Do you generate more than $1,000,000 in surplus inventory on a yearly basis? Are you a public sector agency, a large corporation, or a financial institution? Learn more about our customized asset recovery solutions by visiting our corporate website www.liquidityservicesinc.com or send an email to sales@liquidityservicesinc.com.

Value added services

• Liquidity - Exposure to a leading surplus buyer marketplace.
• Full Service - Fully outsourced solution to sell wholesale that minimizes the client's time and expenses.
• Speed - Rapid sales cycle time measured in days.
• Brand Protection - Confidence that your surplus product is distributed outside the client's existing sales channel with a large number of smaller buyers.

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How do I register?

Registering as a seller on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.

Why do I need to register?

Buyers and Sellers must register with us because we need to collect information for legitimacy verification. Note: Government Liquidation or Liquibiz.com users who have not registered with Liquidation.com must register on Liquidation.com to buy or sell on our site.

How do I change my user ID?

You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.

What do I do if I forget my user ID and/or password?

Click here if you have forgotten your user ID and/or password. You may also call the Customer Service department at (800) 498-1909 to retrieve your user ID or password.

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How do I submit items for sale?

You must be registered before you can submit items for sale on Liquidation.com.

You can post items by clicking on the 'Submit Assets' button located on the side navigation bar. You will be prompted to provide detailed information about the assets you would like to sell. After you have submitted this information, a Sales Executive will contact you to develop an Asset Sales Plan. You will be required to complete and return a signed Asset Sales Agreement (ASA) document to fax number (253) 484-2657. Once we have a signed ASA document, you will not need to fill out another one for future transactions. The only document which we will need for subsequent auctions is a Schedule 1 document which is a form describing the quantity and description of your goods.

What is the minimum quantity or amount for a sale?

Although there is no minimum quantity for assets, we target a liquidation value of $2,000 per lot. The Asset Sales Plan created by your Sales Executive will help to validate the best lot sizes to meet this objective.

To make sure items get competitive bids and sell quickly, sellers should:

• Have an attractive lot size so buyers are getting value and make a bid. Minimum value of the lot should be $2,000
• Provide a detailed and accurate product description and manifest, including accurate quantity and condition codes
• Attach clear pictures of the actual items in the auction and the packaging in which the buyer will receive them
• Look at their history of auctions and stop listing product that has received high no bids or been slow to move
• Default to standard auctions as they have the highest success of getting competitive bids

Is there a minimum price or reserve I can set on my auctions?

We operate on a "marketplace pricing" model. Every auction starts at a minimum of $100, with no reserve, and is sold to the highest bidder. This leads to more competitive bidding by our hundreds of thousands of registered buyers. Virtually 99% of what is posted on Liquidation.com is sold quickly and efficiently using this "no reserve" system.

What information do you require to post my auction?

• Asset description and details regarding quantity, weight, location and condition of goods
• Packaging And Shipping Information.

What is an Asset Sales Plan?

An Asset Sales Plan is a plan that is developed by our Sales and Marketing team. This plan will include initial price for items, lot size, auction duration, and marketing tools to promote the auction. Once you submit your Item information, you will be contacted by your Sales Executive to review the plan.

What is an Asset Sales Agreement (ASA)?

An Asset Sales Agreement is a document outlining our responsibilities and obligations as well as that of the seller.

What services does Liquidation.com provide to sellers?

We monitor all aspects of the auction and transaction process from beginning to end, including due diligence, asset promotion, payment collection, warehousing, inventory verification and labeling, shipping and logistics.

Do you offer warehousing services?

Yes. We operate our own warehouse facilities, and through partnerships, we provide warehousing and inventory inspection services using logistics centers located throughout the United States. For more information, contact us at shipping@liquidation.com .

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How and when will I get paid?

We will remit payment to you, net of any commission and fees due, after we have received and processed the buyer's payment.

How do I check the status of the buyer's payment?

You can monitor the status of all your transactions online by logging into My Account.

How secure is your payment system?

All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.

What happens if the winning bidder doesn't pay?

If the winning bidder fails to pay, we will contact the second highest bidder to determine whether or not he/she is still interested in purchasing your merchandise. If the second highest bidder is not interested in purchasing the merchandise, we will contact you to discuss other options, including re-listing your merchandise.

What measures do you take to ensure that buyers pay for auctions?

We limit the number of outstanding transactions for new buyers to two at one time. Once a new buyer wins two auctions, they cannot place new bids until payment is made. This restriction continues until a buyer has completed their first transaction.

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Who is responsible for shipping and shipping costs?

We arrange and manage shipping using our shipping partners. The buyer is responsible for all shipping costs including duties and taxes for international shipments. All auctions are insured to 100% of the value of the auction.

Who is responsible for booking the shipment of my merchandise?

Once the buyer's payment has been collected, we will book the shipment of your merchandise and notify you as to when to prepare the goods for pick-up. Pick-up usually occurs 2 business days after the buyer's payment has been collected.

What happens if a dispute is filed against my merchandise?

A buyer can file a dispute if he/she believes that the merchandise received does not conform to the information provided by the seller at the time of the bid. To start the dispute process, the buyer must complete a dispute form, we will investigate the matter, and we will decide upon a resolution that must be followed by both the buyer and the seller. To download a PDF version of our dispute form, please click here. Buyers must conduct an inspection of the goods and submit a dispute within a reasonable time following receipt, preferably within 2 business days. We will complete dispute resolution within 15 days of receipt. All parties must abide by the dispute resolution provided by Liquidation.com.

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