What does it cost me to buy on Liquidation.com?
We do not charge a fee to register and browse through our marketplace. As a winning bidder, you pay the final auction price, a Buyer's Premium, and appropriate shipping fees, which are collected by us prior to goods being shipped from the seller's location.
What is a Buyer's Premium?
A Buyer's Premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection. Unless otherwise stated in the auction, our standard Buyer's Premium is 5% of the final bid price.
When is my payment due?
Payment by winning bidder is due immediately upon the closing of the auction. This payment includes the full amount of the winning bid, the Buyer's Premium, and finalized shipping charges. Payment must be received within 2 business days of auction closing to avoid any penalty and/or cancellation.
Is there a penalty if I don't make my payment on time?
There is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $200, whichever is greater. If we do not receive the funds or payment within the specified timeframe, your transaction will be aborted and your account will be suspended.
How do I pay?
If you are the winning bidder of an auction, you will receive an e-mail notification with payment instructions as soon as the auction is closed. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.
U.S. buyers may pay via wire transfer, PayPal, or credit card, with a limit of $5000 per transaction for PayPal or credit card purchases. First-time buyers may use the same methods of payment, but they may not use a credit card or PayPal to purchase used or salvage assets until they have completed their first transaction. Any transaction over $5000 must be paid via wire transfer.
All international buyers must pay by wire transfer.
What are the different payment options?
Wire transfer - A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another over the Federal Reserve Wire Network. This is the fastest and easiest method of payment.
- Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank.
- Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure.
- Be prepared with the following on hand:
- Picture ID.
- Name of bank transferring funds to.
- Account number transferring funds to.
- Transaction Number for the Auction
- ABA Routing number of account transferring funds to.
- Or print the Wire Authorization form.
- Speak with a bank representative to set up wire transfer.
- Make all transfers prior to 2pm for processing to occur the same business day.
- We will send you an email notification once the bank has processed your payment and your order is ready to ship. In the meantime, you can check the status of your transaction online by going to My Account section on Liquidation.com.
PayPal - PayPal is widely used for online transactions. U.S. buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the Liquidation.com website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the Liquidation.com website. If you do not have an account with PayPal, you may click the link at the bottom of the Liquidation.com website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on Liquidation.com, because it takes a few days to establish an account with PayPal.
Credit card - U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Liquidation.com transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Liquidation.com Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.
Is your payment processing secure?
Yes. All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.
What currencies do you accept?
Currently, we only accept payment in U.S. Dollars.
What type of credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express.
Can I pay for more than one transaction at once?
Yes. You can pay for several transactions at once by using the wire transfer payment option. Just make sure to include all the transaction ID's in the wire. If paying with credit card or PayPal, you have to process each transaction individually.
How do I check the status of my payment?
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online by accessing My Account.
How long does it take for a payment to clear?
Wire transfers, credit card and PayPal payments will post to your Liquidation.com account within 1-3 days of processing.
Why don't I see the credit card information I entered when placing my bid?
The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. The credit card is not available when making payment, as it would jeopardize the security of your information.
Why am I unable to use my credit card or Pay Pal for transactions over $5,000?
It is our policy to accept credit card and Pay Pal payments for transactions with a grand total of up to $5,000. If your transaction is above $5000, you are required to send us a wire transfer (instructions will be emailed to you if you are the winning bidder).
I am a Canadian buyer, why can't I use my PayPal account?
We only accept payment via PayPal from our U.S. customers because we do not have the infrastructure to verify addresses outside of the U.S.. In order to qualify for payment via PayPal, the user must supply a U.S. address for their contact, billing and shipping information, and the customer must pay for the transaction in U.S. dollars using a U.S. account. We do allow our Buyers to pay via wire transfer, which is a fast and easy method of payment.
Why am I being charged sales tax if I arrange my own shipping or if my shipment is sent to my business or residence in Arkansas, California, Indiana, New Jersey or Texas?
According to Sales Tax Law, we are required to tax any individual or business under any or all of the following circumstances:
An individual or business that purchases products on Liquidation.com and the products are shipped to a residence and/or business located in Arkansas, California, Indiana, New Jersey or Texas.
An individual or business that purchases products that are located in Arkansas, California, Indiana, New Jersey or Texas and the buyer chooses to arrange their own shipping.
In order to justify waiving sales tax on your closed transactions and your future transactions, we must obtain the appropriate documentation from the following list:
The completed documents should be faxed to 202-315-3306. PLEASE BE SURE TO INCLUDE YOUR LIQUIDATION.COM USERNAME ON EITHER THE FORM OR THE FAX COVER SHEET.
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