Buying Help

Shipping

Who is responsible for shipping and/or shipping costs?

We arrange and manage shipping using our shipping partners. The buyer is responsible for all shipping costs including duties and taxes for international shipments. All auctions are insured to 100% of the value of the auction. If information provided by the buyer and related to the shipping of goods is incorrect, the buyer will be charged additional fees incurred by Liquidation.com. Freight charges are not refundable.

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Shipping estimates can be found by clicking on the "Get a Shipping Quote" icon on top of the auction page. Our online shipping quote tool provides real time, automatic shipping quote estimates for US domestic shipments of 150 pounds or more.

Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.

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International buyers are required to ship winning auctions to locations within the U.S. only. International Buyers should make arrangements with a Freight Forwarding Company to receive packages within the US from Liquidation.com.

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Shipping costs to either Alaska or Hawaii cannot be calculated using our online shipping estimate tool. However, shipping can be estimated using the following calculation:

1. Orders under 400 pounds are shipped at $1.50 per pound or Dimensional Weight*, whichever is greater.
2. Orders over 400 pounds are shipped LTL/ocean freight at a rate of $1.50 per pound, increasing transit time to 30-35 days (estimated) from East Coast, 15-20 days (estimated) from West Coast.
3. Truckloads will be shipped ocean freight in a container. Please contact Buyer Relations for a quote.

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Yes, but only in very limited situations. For instance, if Liquidation.com has physical possession of client assets, buyers are generally permitted to arrange their own shipping. To determine whether you can arrange your own shipping, check the Shipping Information section of each auction. For every auction it will state either "Buyer MUST arrange shipping through Liquidation.com" or "Buyer CAN arrange his own shipping."

If you would like to arrange your own shipping and it is expressly permitted in the Auction Shipping section, please call the Liquidation.com Buyer Relations Department at (800) 310-4604 or (202) 467-6868 to arrange payment without shipping costs. You will need to fill out Non-Circumvention and Waiver forms. Please note that all merchandise is considered FOB origin when it is shipped by the buyer. Specifically, this means that the buyer takes title to the merchandise at time of pick-up and that there is no inspection period. Furthermore, neither Liquidation.com nor the Seller is not responsible for any damage or claim for any reason with respect to the merchandise once it has been picked up.

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No guarantees are, or should be, implied outside of what is listed in the auction description.

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Depending on the shipping method, shipment can take anywhere from 1 to 12 business days from date of pick up.

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The shipping status of your transaction can be found online in the Transactions section of My Account.

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If Liquidation.com arranged and managed the delivery of the merchandise and the auction did not state "As-Is", you have two business days to make sure the merchandise received conforms to the description provided by the seller. If it does not conform, you must note it on the Bill of Lading. Then within 2 business days of signing for delivery of merchandise, and you must submit a Dispute Form to Liquidation.com.

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If Liquidation.com arranged and managed the delivery of the merchandise and the merchandise you received was damaged in transit, or is defective, you must notify Liquidation.com immediately and note it on the Bill of Lading. You must complete the Dispute Form and submit it within the 2-business days of receiving your merchandise. If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items are defective, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller.

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Disputes must be submitted within 2 business days of delivery of merchandise. The buyer must complete the Dispute Form. Liquidation.com will investigate the matter, and come to a resolution that must be adhered to by both buyer and seller. Liquidation.com will complete the Dispute resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.

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Liquidation.com offers a dispute process that allows the resolution of any gross misrepresentation dispute that a buyer may have. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any attempts to rescind a credit card transaction (i.e. chargebacks) without the express written consent of Liquidation.com to do so will be IMMEDIATELY banned from Liquidation.com.

Liquidation.com will investigate the matter, and come to a resolution that must be adhered to by both buyer and seller. Liquidation.com will complete the dispute resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.

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No, unless it is defective, or it was damaged in transit while Liquidation.com managed the delivery of the merchandise.

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