Who is responsible for shipping and shipping costs?
We arrange and manage shipping through our shipping partners. The buyer is responsible for all shipping costs including duties and taxes for international shipments. All auctions are insured to 100% of the value of the auction.
Who is responsible for booking the shipment of my merchandise?
Once the buyer's payment has been collected, we will book the shipment of your merchandise and notify you as to when to prepare the goods for pick-up. Pick-up usually occurs 2 business days after the buyer's payment has been collected.
What happens if a dispute is filed against my merchandise?
A buyer can file a dispute if he/she believes that the merchandise received does not conform to the information provided by the seller at the time of the bid. To start the dispute process, the buyer must complete a Dispute Form, we will investigate the matter, and we will decide upon a resolution that must be followed by both the buyer and the seller. Disputes must be submitted within 2 business days of receipt of the merchandise, and we will complete dispute resolution within 15 days of receipt. All parties must abide by the dispute resolution provided by Liquidation.com.
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