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CBS Morning Show

Tracking returns: Inside a Texas warehouse

March 18, 2019

The growing popularity of online shopping is changing the retail business and affecting everything from shopping malls to the shipping industry. It also means items are returned in greater numbers than ever before.

Free shipping and liberal return policies have made it easy to get a refund for almost anything. Eleven percent of all purchases are returned; some online stores see 30 percent of their sales returned. It's created a massive secondary market, and it has some stores tracking what you bring back.

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The Denver Channel

What happens to all those holiday gift returns? Company seeks...

December 24, 2018

You might typically associate the days after Christmas as a time when people start returning things in mass quantities. But remember all those Black Friday...

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eCommerce Bytes

Retail Buying Tips: Trending Graduation Merchandise

May 17, 2018

Graduation season is a becoming a big retail market for consumers – from gifts to gadgets needed for their next stage in life, there certainly will be a lot of money spent...

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CBS Chicago

Business Booming For Companies That Handle...

January 29, 2018

The holiday shopping season might be a distant memory, but with about $692 billion spent according to the National Retail Federation, a new business is booming.

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Apparel Magazine

How to Source Back-to-School Inventory from...

August 3, 2017

Source quality merchandise your customers will be looking for like clothing, electronics, shoes and school supplies. Start with categories you’re familiar with, personally...

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Holiday returns: The ultimate re-gifting warehouse

January 16, 2017

The post-holiday shopping frenzy is over and now it’s time to figure out what to do with the gifts people don’t want or can’t exchange. So what happens to the drill your...

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NBC Nightly News

The Las Vegas Warehouse Where...

January 14, 2017

Every item in the warehouse, the size of two football fields, someone returned to a seller like Amazon, Wal-Mart or Home Depot. If the box, or if anything is...

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CBC Canada

Holiday gift returns

January 14, 2017

The weeks, and maybe months, after Christmas are some of the busiest for retailers dealing with hundreds, even millions, of returned or unwanted Christmas gifts

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RTV6 Indy

An exclusive look inside Indiana's...

August 17, 2016

Every year, $260 billion in items are returned or exchanged by shoppers. But where does it all go? A lot of it goes to Liquidity Services in Plainfield, where a goldmine of...

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The Washington Post

After shoppers return items, some buyers try selling them again

July 1, 2016

That phone case you returned to Best Buy has ended up here: In Ed Lawrence’s garage, where he is going through boxes of castaway...

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Las Vegas Review Journal

Business lets customers purchase other stores’ surplus online, pick...

June 30, 2016

Ever buy something and decide to return it? Maybe there was a small tear or the color wasn’t right. Most people don’t think twice about...

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Las Vegas Review Journal

That gift you returned may have landed in North Las Vegas

January 8, 2016

Ever been curious about where the snow globe you received for Christmas and returned actually ended up? It's a lot closer than you...

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Rossen Reports: Can you save money buying Amazon returns?

March 3, 2020

Ever wonder what happens to all the stuff you return to Amazon? What if you could buy the items other people have returned–thousands of dollars worth of clothing, electronics, toys, anything–for just pennies on the dollar? You can. But is it really a deal?

We went inside the giant warehouse where these products end up. From there, they can be purchased for sometimes a 90% discount. We bought a couple of those crates of items to see what kind of deals you can find and if the products are still worth the discount. The results were varied. And buyer, beware: You might get damaged goods, and you'll likely have to pay for shipping costs.

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CBC Canada: Holiday Gift Returns

January 11, 2017

Brought back a gift or two from the Holiday season? These weeks right after Christmas are some of the busiest of the year for retailers, with hundreds of millions of items returned, but it may surprise you to see where they end up.

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Holiday Returns

December 31, 2015

Christmas may be over, but the Christmas returns season is just getting started. You ever wonder where all those unwanted sweaters and toys and electronics end up? Find out what happens to returned items and learn...

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NBC 3 Las Vegas

January 27, 2015

If you can't wait and you want retail therapy right now, we have a bargain alert you're going to love.

Huge warehouse, holding thousands of items that were returned to stores after Christmas, now going on sale at a huge discount. Here's how to grab the bargains.

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