Privacy Policy for the online marketplace - Liquidation.com

Last Update: 8/15/2011

Liquidity Services, Inc. ("LSI") wants you to know that we take your privacy very seriously. Because we do, we have developed the following privacy policy for the Web Site www.liquidation.com that states what information we collect, how that information is collected (whether it is by LSI, a vendor working for LSI, or some other means), for what purposes we collect information, how that information is used, and under what circumstances that information would be released. Additionally, we want you to know when you have a choice regarding the collection or dissemination of any personal information, and how you can exercise your options. This privacy policy will also explain what steps LSI is taking to secure your private information and what steps you should take to safeguard that information. Finally, the privacy policy will tell you how to correct any inaccurate information, and who you can contact regarding questions about our privacy policy.

What personally identifiable information of yours or third party personally identifiable information that is collected from you through the web site
The organization collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding collection, use and distribution of the information
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
How you can correct any inaccuracies in the information

Liquidation.com has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at [COMPANY CONTACT INFO]. If you are not satisfied with our response you can contact TRUSTe here.

Liquidation.com complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Liquidity Services, Inc. has created this privacy policy in order to demonstrate our firm commitment to privacy.

We log your IP address, browser type, access times, and referring site to help diagnose potential problems with our server, and to administer our website. Your IP address is used to gather broad demographic information. Our log files are tied to your user ID, but are not tied to personally identifiable information (i.e., your first and last name combined with social security number, alien registration number, driver license or passport number, or credit card information).

Our site uses cookies to keep track of your user account. We use cookies to deliver content specific to your interests, to save your username so you don't have to re-enter it each time you visit our site, and for other purposes. For our site to function properly, you need to have cookies enabled. Our cookies are tied to your user ID, but are not tied to personally identifiable information.

Some of our business partners (e.g., tracking utility) use cookies on our site. We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate. This is collected to track usage. Volume, and conversion statistics to improve the content and functionality of our site.

Our third party advertising companies may employ the use of a software technology called clear gifs (a.k.a. Web Beacons), that help them better manage content on their site by informing what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are NOT tied to users' personally identifiable information.

Our site's registration form requires users to give us contact information (such as their name and email address) and business information (such as business type, expected volume and transactions). We use customer contact information from the registration form to send the user our Buyer Alert email. This information is never sold or rented out to third parties; however, we may provide information to LSI, our parent company, or to other companies owned or controlled by LSI, which they may use to contact you about items we believe you may be interested in, which are advertised for sale on other LSI websites. Users can Opt-in or Opt-out of receiving the newsletter during registration. Later, users who no longer wish to receive these emails may opt-out; see the choice/opt-out section below.

The customer's contact information is also used to contact the visitor when necessary (for instance to verify registration information, or collect payment for transactions). Business information that is collected is used to check the users' qualifications for registration. Third parties may be used to verify the identity of the user. Demographic and profile data is also collected at our site. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

This site contains links to other sites. Liquidity Services, Inc. is not responsible for the privacy practices or the content of such Web sites.

As a service to the user, the site offers a feature that allows a user to send auction details to a person via e-mail. The e-mail address of the recipient is used to to send a one-time email about auction details only and is not used or saved by Liquidity Services, Inc.

As a service to the user, the site offers a feature that allows the user to send us feedback. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site, or review and discard your comments. Your personal information is only shared with explicit permission.

Auction information collected during the posting and bidding process is considered public information. The site also offers a Question and Answer message board. Any information collected in this message board is considered public information; see "Public Forums" below. Although the site facilitates communications between buyer and seller, no information about either user is exchanged.

During the transaction process, financial information (credit card or bank information) is collected from the buyer to pay for the transaction. The site uses a third party to verify and process credit cards. All information exchanged with the credit card processor is encrypted. In addition the site will collect address information from the buyer to facilitate shipping of the goods. This address information may be exchanged with our third party shipping partners to manage the shipment of the goods from seller to buyer. These service providers may not use information that is shared with them for their own marketing purposes.

Public Forums

Liquidation.com makes message boards available to its users in connection with specific auctions. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Testimonials

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us heree.

Security

Liquidation.com has security measures in place to protect the loss, misuse and alteration of the information under our control. Our site uses the standard SSL (secure sockets layer) encryption for all sensitive data that is transmitted over the Internet. This includes customers adding data to the web site, and employees transmitting data off the web site. No information, including the passwords that would give access to sensitive information ever flows over the Internet un-encrypted.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Choice/Opt-Out/Deletion

Our site provides users the opportunity to opt-out of receiving Buyer Alert emails from us at the point where we request information about the visitor, and at any time the user may contact us and request to have their information removed from the database. The following options are available:

Click on a link in all mailings to unsubscribe.
Log in to My Account at http://www.liquidation.com/account/main.
Send an email to support@liquidation.com.

You may not opt-out of service/transactional related communication from the site.

Liquidation.com Facebook Application

We do not include functionality that proxies, requests or collects Facebook usernames or passwords. We do not collect data on your Facebook friends and will not use that data to customize your experience or conduct promotional activities. We will collect your basic account information when you connect with our application. For all other data obtained through use of the Facebook API, we will obtain explicit consent from you before using it for any purpose other than displaying it back to you on our application. We will not directly or indirectly transfer any data you receive from Facebook, including user data or Facebook User IDs, to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset, even if you consent to such transfer or use. We will not use Facebook User IDs for any purpose outside of our application. We will not sell any data. We will delete all data we receive from Facebook concerning a user if the user asks us to do so. We will not include data you receive from Facebook concerning a user in any advertising creative, even if a user consents to such use. Should you visit LSI's website from Facebook, Google may add a cookie to track your visit to the site. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that users can update their account information in the My Account section of the site, but accounts cannot be deleted after creation. If your information (such as your email address) should change, we ask that you re-submit a registration form or request.

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

Email support@liquidation.com.
Log in to My Account at http://www.liquidation.com/account/main.
Call our Buyer Relations Team at (800) 498-1909.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a prominent notice on our home page.

Disclaimer

We will not share any of your information with any outside party without your consent unless we are required to by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our web site.