How do I make a bid?
At the top and bottom of each open auction page, there is a bid box where you may place your bid.
Once you click "Submit Bid", we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bids" to place your bids. You will only need to submit your shipping and credit card information once per auction; the credit card information provided will only be used for the purpose of bidding on this auction. Upon winning an auction, you will still need to use one of the designated payment options.
Why am I required to submit shipping and credit card information to place a bid?
This information is used for validation purposes and for your protection. Buyers can feel secure that a validated bidding environment protects their interest and ensures that only qualified buyers are bidding against them. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.
How can I automatically increase my bid? What is Proxy Bidding?
You can use Proxy Bidding by entering your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.
What if I lose connectivity during bid?
The bid only goes through after you receive a confirmation page. If this page does not appear, the bid is not valid and was not accepted. If you do not receive a confirmation page please call Buyer Relations immediately at (800) 310-4604 or (202) 467-6868.
How do I know if I've been outbid?
You will receive an email notifying you that someone has outbid your highest bid price. After you have been outbid, if the auction is still open, you will have a chance to place a new bid or proxy bid by going to the auction page or logging into My Account.
How can I monitor the status of my bids?
You can monitor the status of your bids on auctions by clicking on the My Auctions tab in the My Account section.
How do I know if I've won the auction?
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and delivery to the shipping address on file.
How can I cancel a bid?
A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.
Why does the auction closing time get extended when the auction is about to close?
When a bid is submitted in the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.
I am a new/first time buyer on Liquidation.com, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?
It is our policy to allow first time buyers to have no more than 2 outstanding transactions that requires payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the Buyer.
What is a quantity variance?
Quantity variance is the percentage of items that are deemed to be either in abundance of or less than the amount listed on the auction; ranging from 1-10% per auction. The quantity variance is calculated on a per unit price, and pertains to all merchandise within an auction, including missing or damaged items. However, asset condition of the merchandise within this variance may differ from the rest of the auction items.
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