How do I start buying?
Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the bid boxes located at the top and bottom of the auction page.
What types of merchandise do you offer?
We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of electronics, clothing & accessories, jewelry, networking, computers, industrial equipment, vehicles, and more.
What conditions of merchandise do you offer?
New
New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
Refurbished
Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.
Shelf Pulls
Shelf Pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g., from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
Used
Used Assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and hardly ever contain any documentation or any additional parts and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and can require additional maintenance and repair.
Returns
Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
Salvage
Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.
Who supplies this merchandise?
Companies selling surplus merchandise on Liquidation.com include manufacturers, wholesalers, liquidators, retailers, refurbishers, financial institutions, public sector agencies, service companies and logistic providers.
How do I find merchandise?
We make it easy for you to buy merchandise by allowing you to search our entire site for specific items. You can search in various ways:
Home Page
Our very best deals are featured in the Hot Deals section of our Home Page.
Buyer Alerts
If you sign up to receive our Buyer Alert, you will receive a weekly Buyer Alert email and occasional Special Alert emails highlighting special deals.
Search Agents
Search Agents are product searches that you create based on your inventory needs. Our Search Agent feature will send you an email anytime products of interest appear on our site. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results on a bi-weekly basis. You can set up as many search agents as you like, and can edit or delete any of them at any time.
Quick Find
Use our "Quick Find" search box located on the right side of the Home page and on any auction view page to find auctions by keywords, location, condition, status, lot size, or by seller username.
Advanced Search
Use our Advanced Search to find auctions that meet specific criteria. You are able to search by seller, auction id, auction title, location or type of auction and value.
How can I be notified of items for sale?
The Buyer Alerts are an excellent source of deals that can be found throughout the Liquidation.com site. Our marketing team scans our entire inventory of surplus merchandise to select the best values and highest quality deals for inclusion in these email alerts. Another helpful resource is our Search Agent tool.
What if I have questions about an auction?
A Buyer can ask a Seller a question about any of our auctions. Click on the "Questions and Answers" icon on any auction page and type in your question. The question will be sent directly to the seller, and the seller will post their response to your question on the Q&A board. Note: Before asking a question, please check to see if someone else has already posted the same question.
How can I find out where the merchandise is located?
The location of the merchandise can be found under the Asset Information section of the auction page.
How do I file a dispute?
Disputes must be submitted within 2 business days of delivery of merchandise. The buyer must complete the Dispute Form. We will investigate the matter, and come to a resolution that must be adhered to by both buyer and seller. Liquidation.com will complete the Dispute resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.
What is your policy regarding chargebacks and credit card fraud?
Liquidation.com offers a dispute process that allows the resolution of any gross misrepresentation dispute that a buyer may have. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any attempts to rescind a credit card transaction (i.e. chargebacks) without our express written consent will be IMMEDIATELY banned from Liquidation.com.
Liquidation.com will investigate the matter, and come to a resolution that must be adhered to by both buyer and seller. Liquidation.com will complete the dispute resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.
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