Who is responsible for shipping and/or shipping costs?
The buyer is responsible for all shipping costs including duties and taxes for international shipments. We will arrange and manage the shipping using one of our shipping partners, and we will insure the merchandise up to 100% of the value of the auction.
How do I get a shipping estimate?
Shipping estimates can be obtained by clicking on the "Get a Shipping Quote" icon located at the top of each auction page. Our online shipping quote tool provides real time shipping quote estimates.
Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.
Can merchandise be shipped to or from outside the Continental U.S.?
Auctions are labeled as either "May Only Be Shipped To USA" or "Available For International Sale." Only auctions labeled as "Available For International Sale" are eligible to ship directly to the customs office at the international airport that is determined to be closest to your address. There is a $150 documentation fee for all international shipments. All import duties, taxes and fees are the responsibility of the buyer.
Auctions labeled as "May Only Be Shipped to USA" should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork. Liquidation.com recommends Mach1 Air Services (www.mach1air.com) to assist with all of your international shipping needs. Through Mach1 Air Services' vast international network of company-owned facilities and quality partner providers, Mach1 has the capability to ship your freight around the globe. What's more, Mach1 Air Services' experienced operations personnel are able to offer customized transportation solutions to fit each customer's specific needs. Additionally, Mach1 provides a range of value-added services such as re-packaging, crating and warehousing to provide even more complete solutions. For product labeled "May Only Be Shipped to USA," Liquidation.com will not be able to prepare international shipping documents
If you have further questions regarding International shipping, please send us an email to shipping@liquidation.com.
How much is shipping to Alaska or Hawaii?
Shipping costs to either Alaska or Hawaii cannot be calculated using our online shipping estimate tool. However, shipping can be estimated using the following calculation:
- Orders under 400 pounds are shipped at $1.50 per pound or Dimensional Weight*, whichever is greater.
- Orders over 400 pounds are shipped LTL/ocean freight at a rate of $1.50 per pound, increasing transit time to 30-35 days (estimated) from East Coast, 15-20 days (estimated) from West Coast.
- Truckloads will be shipped ocean freight in a container. Please contact Buyer Relations for a quote.
*Dimensional Weight = (length x height x width) / 194
May I arrange my own shipping?
To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."
Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible. Clicking on it will automatically remove shipping costs and recalculate your total amount due. Once the transaction is paid, you will receive an e-mail containing the necessary forms to sign and return. When you arrange your own shipping, you need to sign a shipping waiver form. By signing the shipping waiver and submitting the form, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up.
After the signed forms are returned, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.
Are there any guarantees on the merchandise?
No guarantees are, or should be, implied outside of what is listed in the auction description.
How long will it take for me to receive items?
Depending on the shipping method, shipment can take anywhere from 1 to 12 business days from the date of pick up.
How do I check the status of my shipment?
The shipping status of your transaction can be found online in the Transactions section of My Account.
What do I do when I receive the merchandise?
If we have arranged and managed the delivery of the merchandise and the auction did not state "As-Is", you have two business days to ensure that the merchandise received conforms to the description provided by the seller. If it does not conform, you must note it on the Bill of Lading. Then within 2 business days of signing for delivery of merchandise, and you must submit a Dispute Form to us.
Who is responsible for damaged or grossly misrepresented merchandise?
If Liquidation.com arranged and managed the delivery of the merchandise and the merchandise you received was damaged in transit, or is grossly misrepresented, you must notify Liquidation.com immediately and note it on the Bill of Lading. You must complete the Dispute Form and submit it within the 2-business days of receiving your merchandise. If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items are grossly misrepresented, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller.
Can I return the merchandise after it has been delivered?
If Liquidation.com arranged and managed the delivery of the merchandise and the merchandise you received was damaged in transit, or is grossly misrepresented, you must notify Liquidation.com immediately and note it on the Bill of Lading. You must complete the Dispute Form and submit it within two (2) business days of receiving your merchandise. If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items are grossly misrepresented, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller.
Why am I being charged sales tax if I arrange my own shipping or if my shipment is sent to my business or residence in Arkansas, California, Indiana, New Jersey or Texas?
According to Sales Tax Law, we are required to tax any individual or business under any or all of the following circumstances:
An individual or business that purchases products on Liquidation.com and the products are shipped to a residence and/or business located in Arkansas, California, Indiana, New Jersey or Texas.
An individual or business that purchases products that are located in Arkansas, California, Indiana, New Jersey or Texas and the buyer chooses to arrange their own shipping.
In order to justify waiving sales tax on your closed transactions and your future transactions, we must obtain the appropriate documentation from the following list:
The completed documents should be faxed to 202-315-3306. PLEASE BE SURE TO INCLUDE YOUR LIQUIDATION.COM USERNAME ON EITHER THE FORM OR THE FAX COVER SHEET.
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