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Buyers Help

Finding Merchandise
How do I start buying?
What type of merchandise do you sell?
How do I find merchandise?
How can I be notified of merchandise for sale?
What if I have questions about an auction?
How can I find out where the merchandise is located?
Bidding and Offering
What is the difference between making a bid and an offer?
How do I make a bid?
Why am I required to submit shipping and credit card information to place a bid?
How can I automatically increase my bid? What is Proxy Bidding?
How do I make an offer?
How do I know if an offer is accepted?
What if I lose connectivity during bid?
How do I know if I've been outbid?
How can I monitor the status of my bids?
How do I know if I've won the auction?
How can I cancel a bid?
Why does the auction closing time get extended when the auction is about to close?
I am a new/first time buyer on Liquidation.com, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?
What is a quantity variance?
What is a Sealed Bid Auction?
Payment
What does it cost me to buy on Liquidation.com?
What is a Buyer's Premium?
When is my payment due?
Is there a penalty if I don't make my payment on time?
How do I pay Liquidation.com?
What are the different payment options?
Is your payment processing secure?
What currencies do you accept?
What type of credit cards do you accept?
Can I pay for more than one transaction at once?
How do I check the status of my payment?
How long does it take for a payment to clear?
Why don't I see the credit card information I entered in when placing my bid?
Why am I unable to use my credit card or Pay Pal for transactions over $5,000?
I am a Canadian Buyer, why can't I use my PayPal account?
Shipping
Who is responsible for shipping and/or shipping costs?
How can I get a shipping estimate?
Can merchandise be shipped to or from outside the Continental U.S.?
How much is shipping to Alaska or Hawaii?
Can I arrange shipping on my own?
Are there any guarantees on the merchandise?
How long will it take for me to receive my merchandise?
How do I check the status of my shipment?
What do I do when I receive the merchandise?
Who is responsible for damaged or defective merchandise?
How do I file a dispute?
What is your policy regarding chargebacks and credit card fraud?
Can I return the merchandise after it has been delivered?



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