How and when will I get paid?
We will remit payment to you, net of any commission and fees due, after we have received and processed the buyer's payment
How do I check the status of the buyer's payment?
You can monitor the status of all your transactions online by logging into My Account.
How secure is your payment system?
All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.
What happens if the winning bidder doesn't pay?
If the winning bidder fails to pay, we will contact the second highest bidder to determine whether or not he/she is still interested in purchasing your merchandise. If the second highest bidder is not interested in purchasing the merchandise, we will contact you to discuss other options, including re-listing your merchandise.
What measures do you take to ensure that buyers pay for auctions?
We limit the number of outstanding transactions for new buyers to two at one time. Once a new buyer wins two auctions, they cannot place new bids until payment is made. This restriction continues until a buyer has completed their first transaction.