Selling Guide
Your Auctions
How can I get buyers I know to bid on my merchandise?
Just direct any potential buyers you know to first register with Liquidation.com. Use the PowerSearch feature to select auctions using your seller username. You can email the result pages to interested buyers.
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What if I want to change information about assets already submitted?
If you need to make changes to assets already submitted, contact your Sales Director immediately by phone at (800) 310-4604 or (202) 467-6868, or by email at
sales@liquidation.com.
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How do I close an open auction?
You Can't! Any auctions with Bids cannot be closed. If you request an open auction be closed, you will be considered in default of your contract, charged a penalty fee, and your account will be suspended until we collect your fee.
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How do I monitor the status of my auctions?
You can monitor the status of your auctions online by accessing My Account,
and clicking on the "My Auctions" tab on the top navigation bar.
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How does Counter Offer work?
When the Make a Counter Offer Now option is available at the bottom of the auction page, a buyer can make an offer for an amount different than the minimum price determined by the seller. Sellers have 2 business days to accept or reject an offer. Offers are binding if accepted by the seller. However, bids take precedence over offers. This means that, once a bid is placed, a buyer cannot make a Counter Offer.
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How do I answer buyer questions?
When a buyer submits a question about your auction, you will receive an email with the question and a link to the answer form. Your answer will be emailed to the buyer and at the same time, posted on your auction's Q&A board for other interested buyers to see. You can also answer buyer questions by going to the 'My Account' tab and
clicking on "Q&A" on the blue navigation bar on the top of the screen.
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How do I know when the auction closes and who's the winning bidder?
The auction closing time and current winning bidder are displayed on the auction page. When an auction closes with one or more winning bidders, you will receive an email from Liquidation.com with instructions to prepare the merchandise for pick-up.
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My auction closed with no bids. Can I relist it?
If your auction closes without bids, or if you have remaining lots from a Dutch auction, you need to contact your Sales Director to re-list the merchandise.
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