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FedEx, UPS scramble to deliver late packages

NBC Nightly News — December 26, 2013

Shipping companies appear to have been caught off guard in 2013, apologizing for not delivering packages that ought to have arrived by Christmas. Shippers blame nasty weather and soaring online sales for the delays. Internet purchases are on the rise. Rob Caskey of Liquidation.com talks about the volume of this season's online returns. NBC's Gabe Gutierrez reports.