Fulfilled by: Liquidation.com
IMPORTANT INFORMATION FOR BUYERS: Shipping and Pickup during the COVID-19 Crisis Read More
Who sells on Liquidation.com?
What types of merchandise do you offer?
We sell bulk surplus merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our product categories include electronics, clothing & accessories, jewelry, hardware, computers, housewares, and more.
How can I become a seller on Liquidation.com?
Step One: Register
Registering as a seller on Liquidation.com is free and easy. Simply complete the new member registration application, and depending on the information you submit you will receive a response confirming your membership within 24 to 72 business hours.
Step Two: Submit Assets
Using the auction tool to provide information regarding your assets for sale. Once we have received this information and you have signed a sales agreement, a sales executive will recommend the proper lot size and merchandising for your assets.
Step Three: Contact a Sales Executive
If you would like to receive more information about our processes, contact us.
Step Four: Monitor Transactions
View performance of active auctions, transactions, print shipping labels, manage shipping information, view performance reports, and more in the Seller Tools section.
Step Five: Ship Assets
Once the B2B auction has closed, the seller will prepare and ship the assets to the buyer using our shipping and logistics service.
What other services do you offer?
Customized solutions for large volume sellers. Do you generate more than $1,000,000 in surplus inventory on a yearly basis? Are you a public sector agency, a large corporation, or a financial institution? Learn more about our customized asset recovery solutions by visiting Liquidity Services or send an email.
How do I register?
Registering as a seller on Liquidation.com is free and easy. Simply answer a few questions about your company. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
Why do I need to register?
Buyers and Sellers must register with us because we need to collect information for legitimacy verification. All new sellers are required to have a registered account and sign an Asset Sales Agreement (ASA).
How do I change my user ID?
You cannot change your user ID. If you must change your user ID for your seller account, please contact your assigned Sales Executive.
What do I do if I forget my user ID and/or password?
If you have forgotten your user ID and/or password, you can reset. You may also call the Customer Service department at (800) 498-1909 to retrieve your user ID or password.
How do I submit items for sale?
You must be registered before you can submit items for sale on Liquidation.com.
You can post items by clicking on the 'Create an Auction' button located on the side navigation bar. You will be prompted to provide detailed information about the assets you would like to sell. After you have submitted this information, a Sales Executive will contact you to develop an Asset Sales Plan. You will be required to complete and return a signed Asset Sales Agreement (ASA) document. Once we have a signed ASA document, you will not need to fill out another one for future transactions.
What is the minimum quantity or amount for a sale?
We target a liquidation value of at least $5,000 per lot. The Asset Sales Plan created by your Sales Executive will help to validate the best lot sizes to meet this objective.
To make sure items get competitive bids and sell quickly, sellers should:
Is there a minimum price or reserve I can set on my auctions?
We operate on a "marketplace pricing" model. Most auctions start at a minimum of $100, with no reserve, and are sold to the highest bidder. This leads to more competitive bidding by our hundreds of thousands of registered buyers. Some auctions qualify for a reserve price. Contact your assigned Sales Executive to discuss the reserve price for your auctions.
What information do you require to post my auction?
What is an Asset Sales Plan?
An Asset Sales Plan is a plan that is developed by our Sales and Marketing team. This plan will include initial price for items, lot size, auction duration, and marketing tools to promote the auction. Once you submit your Item information, you will be contacted by your Sales Executive to review the plan.
What is an Asset Sales Agreement (ASA)?
An Asset Sales Agreement is a document outlining our responsibilities and obligations as well as that of the seller.
What services does Liquidation.com provide to sellers?
We monitor all aspects of the auction and transaction process from beginning to end, including due diligence, asset promotion, payment collection, warehousing, inventory verification and labeling, shipping and logistics.
Do you offer warehousing services?
Yes. We operate our own warehouse facilities, and through partnerships, we provide warehousing and inventory inspection services using logistics centers located throughout the United States. For more information, contact us or speak with your assigned Sales Executive.
How and when will I get paid?
We will remit payment to you, net of any commission and fees due, after we have received and processed the buyer's payment and the buyer has received the merchandise.
How do I check the status of the buyer's payment?
How secure is your payment system?
All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.
What happens if the winning bidder doesn't pay?
If the winning bidder fails to pay, we will contact the second highest bidder to determine whether or not he/she is still interested in purchasing your merchandise. If the second highest bidder is not interested in purchasing the merchandise, we will contact you to discuss other options, including re-listing your merchandise.
What measures do you take to ensure that buyers pay for auctions?
We limit the number of outstanding transactions for new buyers to two at one time. Once a new buyer wins two auctions, they cannot place new bids until payment is made. This restriction continues until a buyer has completed their first transaction.
Who is responsible for shipping and shipping costs?
We arrange and manage shipping using our shipping partners. The buyer is responsible for all shipping costs including duties and taxes for international shipments. All auctions are insured to 100% of the value of the auction.
Who is responsible for booking the shipment of my merchandise?
Once the buyer's payment has been collected, we will book the shipment of your merchandise and notify you as to when to prepare the goods for pick-up. Pick-up usually occurs 2 business days after the buyer's payment has been collected.
What happens if a dispute is filed against my merchandise?
A buyer can file a dispute if he/she believes that the merchandise received does not conform to the information provided by the seller at the time of the bid. To start the dispute process, the buyer must complete a dispute form, we will investigate the matter, and we will decide upon a resolution that must be followed by both the buyer and the seller. Buyers must conduct an inspection of the goods and submit a dispute within a reasonable time following receipt, preferably within 2 business days. We will complete dispute resolution within 15 days of receipt. All parties must abide by the dispute resolution provided by Liquidation.com.
What is your guide for shipping hazardous materials?
Before listing products on any Liquidity Services Marketplace, it's a seller's responsibility to know whether or not the products you are selling are regulated as hazardous materials and comply with regulations required to sell and ship such materials (such as the 49 CFR and IATA). To assist you with determining if your products are hazardous - we have provided the information below:
What is HazMat?
International and US regulations define hazardous materials (HazMat) as any substance or material that could adversely affect the public, animals, or the environment if incorrectly or improperly stored, transported, or handled. Common hazardous substances include:
May contain lithium batteries, aerosols, and flammable substances. Review the U.S. Lithium Battery Regulations to learn more
Cosmetics and Perfume
May contain flammable liquids
May include paints, bleaches, spray cans, under pressure, and numerous other dangerous items
May contain aerosols, both flammable and non-flammable printing ink, uninterruptable power supplies containing electrical storage batteries
Rechargeable drills, screwdrivers and other hand tools
May contain lithium batteries. Review the U.S. Lithium Battery Regulations to learn more
How can I determine if a product is HazMat?
More information is available at either of the following numbers:
Or by visiting the U.S. Department of Transportation (DOT)
What is an MSDS or SDS?
The Hazard Communication Standards (HCS) requires manufacturers, distributors, or importers to provide Safety Data Sheets (SDS) (formerly known as Material Data Safety Sheets (MSDS)) to communicate information about their products.
MSDS or SDS documents include information about the properties of the substance or mixture, its hazards and instructions for handling, disposal, and transport, as well as first-aid, fire-fighting, and exposure control measures.
Fulfilled by: Liquidation.com
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