Who is responsible for shipping and/or shipping costs?
The buyer is responsible for all shipping costs including taxes and duties for international shipments. We will arrange and manage the shipping using one of our shipping partners, and we will insure the merchandise up to 100% of the value of the auction. If the information provided by the buyer and related to the shipping of goods is incorrect, the buyer will be charged additional fees incurred by Liquidation.com. Freight charges are non-refundable.
How do I get a shipping estimate?
Shipping estimates can be obtained by clicking on the "Get a Shipping Quote" icon located at the top of each auction page. Our online shipping quote tool provides real time shipping quote estimates for US domestic shipments of 150 pounds or more.
Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.
Can merchandise be shipped to or from outside the Continental U.S.?
International buyers are required to ship winning auctions to locations within the U.S. only. International Buyers should make arrangements with a Freight Forwarding Company in order to receive packages within the US from Liquidation.com. If you have further questions regarding International shipping, please send us an email to firstname.lastname@example.org.
How much is shipping to Alaska or Hawaii?
Shipping costs to either Alaska or Hawaii cannot be calculated using our online shipping estimate tool. However, shipping can be estimated using the following calculation:
*Dimensional Weight = (length x height x width) / 194
- Orders under 400 pounds are shipped at $1.50 per pound or Dimensional Weight*, whichever is greater.
- Orders over 400 pounds are shipped LTL/ocean freight at a rate of $1.50 per pound, increasing transit time to 30-35 days (estimated) from East Coast, 15-20 days (estimated) from West Coast.
- Truckloads will be shipped ocean freight in a container. Please contact Buyer Relations for a quote.
May I arrange my own shipping?
To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."
Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible. Clicking on it will automatically remove shipping costs and recalculate your total amount due. Once the transaction is paid, you will receive an e-mail containing the necessary forms to sign and return. When you arrange your own shipping, you need to sign a shipping waiver form. By signing the shipping waiver and submitting the form, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up.
After the signed forms are returned, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.
Are there any guarantees on the merchandise?
No guarantees are, or should be, implied outside of what is listed in the auction description.
How long will it take for me to receive items?
Depending on the shipping method, shipment can take anywhere from 1 to 12 business days or more from the date of pick up for International shipping.
How do I check the status of my shipment?
The shipping status of your transaction can be found online in the Transactions section of My Account.
What do I do when I receive the merchandise?
If we have arranged and managed the delivery of the merchandise and the auction did not state "As-Is", you have a reasonable period of time to ensure that the merchandise received conforms to the description provided by the seller. If it does not conform, you must note it on the Bill of Lading. Then within a reasonable period of time after signing for delivery of merchandise, and you must submit a Dispute Form to Liquidation.com.
Who is responsible for damaged or grossly misrepresented merchandise?
If Liquidation.com arranged and managed the delivery of the merchandise and the merchandise you received was damaged in transit, or is grossly misrepresented, you must notify Liquidation.com immediately and note it on the Bill of Lading. You must complete the Dispute Form and submit it within the 2-business days of receiving your merchandise. If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items are grossly misrepresented, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller.
Can I return the merchandise after it has been delivered?
No, unless the merchandise arrives in a condition other than that stated in the auction, or if the merchandise was damaged in transit while Liquidation.com managed the delivery of the merchandise.