Top 5 Questions for New Buyers
1. What is a sealed bid auction?

Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history or the minimum bid required to win that auction. Therefore, to place a competitive bid, buyers should indicate the highest amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, so long as it meets the confidential minimum amount set by the seller. This winner will receive an email notification immediately with instructions for completing payment.

2. Can I pick up my merchandise at a warehouse?

Yes, buyers can conveniently arrange to pick up merchandise for auctions listed as "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping." You can find this information in the shipping terms of the auction in the Summary section.

You can also use our Advanced Search tool to find auctions available for warehouse pickup. If you win an auction that is eligible for pickup, you will be asked to click on a button that reads "Arrange your own shipping" when you visit to submit payment. Clicking on this button will automatically remove all shipping costs and recalculate your total amount due, as well as notify you of the terms and conditions of arranging your own shipping. Once you have paid for your transaction, you will receive an e-mail with a shipping waiver form for you to sign and return to us.

Please note that we offer our buyers the ability to thoroughly inspect all merchandise and conveniently file a dispute right at our warehouse. Therefore, when you pick up your merchandise, please take the time to make sure that you are completely satisfied with your purchase, as you will be unable to submit a dispute after you leave.

For more information on shipping, please click here.

3. What happens if my merchandise arrives damaged?

Our goal is to make sure that all merchandise shipped to our buyers arrives safely and quickly, in the condition listed in the auction listings. Therefore, we provide our buyers with the ability to dispute any merchandise that arrives to your address in a condition other than the one stated in the original auction listing. Should this occur for your merchandise, we encourage you to submit a dispute form immediately, and we will work with you to resolve your claim.

For more information on filing a dispute, please click here.

4. What do the different conditions mean?

On, we offer a variety of merchandise in a wide range of conditions. We strive to provide you with as much transparency as possible into the quality of the assets you purchase so that you can make informed bidding and buying decisions. Our merchandise is classified under six different conditions:

  • NEW: This merchandise is in its original packaging and includes all features as advertised by the manufacturer. Usually, these are overstock items that were entirely ready for retail sale but never made it to the shelves.
  • REFURBISHED: These items are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and usually do not come with manuals, documentation or additional parts and accessories. The condition of refurbished items can range from visually perfect to imperfect with noticeable cosmetic defects and blemishes, such as dents, scratches, and other signs of handling. Again, despite these defects, the merchandise is in full working condition.
  • SHELF PULLS: These are items that were at one time available for sale in stores but never purchased. They usually have assorted price tags and/or stickers, sometimes indicating multiple markdowns, and have been exposed to customer contact. In addition, since most of these items have been returned from retail stores back to the warehouse, they sometimes show signs of extra handling. Therefore, shelf pulls typically exhibit a wide range of individual package conditions.
  • RETURNS: Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
  • USED: These items were sold at retail and used by customers to varying degrees (i.e. light use, moderate use, and heavy use). These items often possess noticeable cosmetic blemishes including dents, scratches, and other signs of age and handling. They rarely come in original packaging and usually do not have original documentation, additional parts, and/or accessories. Used merchandise is minimally tested to meet only the most basic requirements of functionality — they may not be in optimal working condition and may require additional maintenance and repair.
  • SALVAGE: Salvage merchandise has been identified as defective for reasons concerning functionality, appearance, or both. Salvage assets can usually only be used for parts. Be sure to carefully evaluate the photos and manifest details of all salvage auctions prior to placing a bid to make sure that you are aware of all known merchandise defects.

5. How do I place a bid?

You can easily place a bid by entering your maximum bid amount in the bid box on any auction view page. Once you click the "Place Bid" button, we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen, allowing you to verify your information before you click on "Confirm Bid". Please note that all bids are binding contracts and will be subject to a cancellation fee of $200 or 15% of the auction lot price, whichever is greater.

If you do not have time to actively log on to during the day and place additional bids, we encourage you to use our proxy bidding system. To enable this feature, all you have to do is enter your maximum bid amount (the highest amount that you are willing to pay) into the bid box on the auction page. Our system will then record this amount and automatically place a bid at the current LOWEST minimum bid amount until you are the winner of the auction, or until another bidder bids higher than your maximum amount. Proxy bids are completely private and are never displayed to other bidders.

Email Newsletter

Once a month we'll send you our latest articles and inside tips for resellers. Sign up here.

Email Address

Buyer Spotlight

Learn more about the business people who are succeeding with

Ralph Howard Ralph Howard

Tyranna Sports Corp.

george rodenak

GARCO Enterprises

laurie allen

Fone Pedlar LLC

laurie allen

Sandy's Fashion Jewelry

quotation mark has been my primary source of income for the last five years and I enjoy having my own business. I have purchased pallets from and have made a profit of about 400% on my original investment. I continue to check daily for good deals. - Brandon K.